*Receiving and placing customer service telephone calls
*Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
*Resolving customer complaints, managing database records, drafting status reports on customer service issues
*Data entry and research as required to troubleshoot customer problems
*Create a ticket to the helpdesk to help the customer resolve the issue.
*Acknowledging and resolving customer complaints.
*Processing forms, applications, and requests.
*Keep records of customer interactions, process customer accounts, and file documents
*Communicating and coordinating with colleagues as necessary.
*Providing feedback on the efficiency of the customer service process.
Requirements and Skill:
*Proven customer support experience or experience as a Client Service Representative
*Strong phone contact handling skills and active listening
*Excellent communication and presentation skills
*bilingual Chinese/English
*Job Type: Full-time
Benefits:
Medical, Dental, and Vision
COVID-19 considerations:
All employees are vaccinated
Resume send to [email protected]
