Job description
Job duties and responsibilities include but not limited to:
Greet, communicate with, welcome and redirect guests
Answer incoming calls, accurately redirect them to appropriate parties when necessary
Answer common customers' questions
Address, resolve or report customers’ complaints
Receive letters, packages, timesheet, materials, employment verification requests and redirect them to appropriate destinations or notify concerned parties to pick up
Disseminate brochures, informational, legal and marketing materials, circulars, flyers, documents, paycheck/paystubs, etc.
Keep front desk organized, clean, tidy and replenished with all the necessary supplies
Maintain and update company phone directory
Monitor office supplies and make supply orders when needed
Assist in office/clerical work
Requirements and qualifications
Must speak English, Mandarin and Cantonese fluently; Spanish a plus.
Great interpersonal and communication skills
Pleasant and friendly manner and customer-oriented mindset
Hands on experience with office machines such as printer, scanner, fax, etc.
Computer and internet savvy; Knowledge of MS Office Suite (especially Outlook, Excel and Word)
Skilled with Adobe PDF editing
Strong sense of responsibility and fast responder
Ability to work in a fast pace work environment with good time-management skills
Critical thinker and problem-solving skills
Team player
In-depth knowledge of office management a plus
Take pride in front desk role and performance
1 year or more experience as Front Desk Representative or similar role preferred
High School diploma or higher preferred;
Work Remotely: No
Job Type: Full-time
Benefits:
401(k)
Health insurance
Paid time off
Schedule: 8 hour shift
COVID-19 considerations:
Personal protective equipment provided
Education:
High school or equivalent (Preferred)
Language:
Cantonese (Preferred)
English (Required)
Mandarin (Required)
Work Location: One location
薪资：面议
职位：文员
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