As a Technical Support , you play a vital role in the branch's daily operation. We are seeking a responsible, patient, and energetic technical problem solver. Must be capable of working on-site each day.
ESSENTIAL JOB FUNCTIONS:
Assist customers with technical or product issues in a friendly and enthusiastic manner
Assist customers with system setup and product configuration via phone or remote system
Ensure that long term customer relationships are protected by providing value added services
Guide customers through troubleshooting process and provide a solution for product problem
Refer customer concerns about billing practices and charges for services rendered to the appropriate department for investigation and resolution
Maintain professional and technical knowledge by attending manufacturer training, conferences, etc., as assigned by the supervisor
Test and troubleshoot returned products, provide solutions for the sales team or clients; report product issues to the manufacturer
Assist with performing a variety of tests to determine whether product functions as specified; determine the cause of product failure; analyze test results
Record customer support cases and maintain records, reports and suggestions for better operation and product improvement.
Support sales team in a timely manner, provide updated information to Sales
Maintain network and phone service stability, solve any technical issues that might disrupt business operations
Disclose and update the Project Manager of any new notes, details, or situations regarding a registered Project when a customer asks.
Review material and equipment lists for installation and service repairs. Document and report any material discrepancies as required
Responsible and accountable for all parts, materials, equipment, tools, and supplies that are released to technician’s custody.
Maintain accurate inventory records for all items
Responsible for completing all assigned tasks within the specified cost budget and schedule, personally responsible for the quality of work performed
Assist with the completion of all in-house assembly/test/checkout tasks, as required
Assist with solving technical challenges as they ariseHelp to resolve potential problems before they can have a negative impact on the customer and the company
Seek guidance and direction as necessary for the performance of duties
QUALIFICATIONS AND SKILLS
* Experience in troubleshooting and installing CCTV systems is preferred
* Knowledge of wired and wireless networking, including access points, managed switches, and enterprise-grade routers is preferred
* Good communication and customer service, bilingual (Mandain Chinese and English) is preferred.
* Good time management and multi tasking skills
薪资：$20-$25/hr
福利：带薪休假，带薪假日，health insurance，401K
地址: 50 Commercial St., Plainview, NY 11803
工作时间：周一至周五，830a - 530p
公司名称 ENS Security
公司网址 enssecurity.com
请联系516-828-8213或发简历至[email protected]
联系我时，请说是在华人街生活网看到的，谢谢！
