要接电话，要发消息，并需要跟单客户。客服关系维护，处理订单。
英文读写都要熟练，留学生和有客服经验优先。
可兼职或全职。时薪18-25。
简历发送到：[email protected]
或WeChat：wayneyeo2023
Job Description Summary:
This position handles inbound and outbound calls and/or customer emails in a professional and mutually beneficial manner, based on FixGo’s standards for customer service, order accuracy and sales goal achievement.
The pay range for this position at commencement of employment is expected to be between $18-$25/hr;
Job Description:
1. Offer specialized customer service assistance for FixGo.com, focusing on aiding customers with their online orders. This includes addressing inquiries through various channels, such as phone calls, text messages, instant messaging (IM) conversations, and online chat platforms. Additionally, provide personalized product selection recommendations based on customer needs.
2. Handle tasks like order entry, processing adjustments, fulfilling literature requests, and monitoring order statuses. Create new accounts and ensure accurate completion of all required paperwork. Utilize upselling and suggestive selling methods to achieve defined sales goals.
3. Provide effective and timely resolution for all phone order and/or email-related issues. Record customer compliments and complaints, including processing adjustments for customer complaints.
4. Assist with other related tasks as assigned by management.
COMPETENCIES:
1. Customer centered
2. Listening skills
3. Sales focus
4. Attention to detail
5. Effective communication
6. Integrity
MINIMUM QUALIFICATIONS:
1. Previous customer service experience, preferably in a contact/call center environment. Sales or telemarketing experience is highly desirable. A strong orientation towards achieving results is essential.
2. Possess a friendly and clear-speaking phone voice, along with effective verbal communication skills.
3. Display solid attention to detail and the ability to work both accurately and swiftly while maintaining professionalism. Capable of conveying enthusiasm for the products and programs being offered.
4. Demonstrated proficiency in touch typing with a PC keyboard, ensuring accurate and efficient typing skills.
5. Possess a working knowledge of Customer Relationship Management (CRM) systems.
6. Flexibility in schedule to accommodate the business needs during peak holiday seasons.
7. Proven capability to swiftly grasp new technologies, along with proficiently navigating computer systems. Manage changes proactively and positively.
联系我时，请说是在华人街生活网看到的，谢谢！
