About Us:
Mammotion is committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle by providing innovative outdoor robotics solutions. Our mission starts with the revolution of robot lawn mowers for professionals and consumer
Responsibilities:
●Customer Support:
- Serve as the primary point of contact for customers in USA, addressing inquiries, and concerns, and providing timely resolutions.
- Communicate effectively in multiple languages, ensuring a high level of customer satisfaction.
●Issue Resolution:
- Investigate and resolve post-sales issues, including product defects, shipping discrepancies, and warranty claims.
- Collaborate with internal teams to ensure swift and effective solutions.
●Product Knowledge:
- Develop a deep understanding of our products to provide accurate and helpful information to customers.
- Stay updated on product features, specifications, and troubleshooting procedures.
- Train and support local third service center and offline distributor service team.
●Local Service Centers:
- Coordinate with local service centers across USA, ensuring they have the necessary spare parts and technical to assist customers effectively.
- Proactively visit the third-party after-sales service center and distributor service team, collect and give feedback on their problems, and solve them in time.
●Documentation:
- Maintain detailed records of customer interactions, resolutions, and feedback.
- Provide regular reports to management on key performance indicators and customer satisfaction metrics.
Qualifications:
1. Previous experience in customer service, preferably in an after-sales or technical support role.
2. Strong communication and problem-solving skills.
3. Ability to work independently and collaboratively in a fast-paced environment.
Benefits:
1. Competitive base pay and incentive bonus
2. Dynamic and collaborative work environment.
3. Health, dental, and vision insurance
4. 401K and competitive matching rate
5. Competitive vacation policy
