北美同程旅行（LY-USA TRAVEL INC）是同程旅行的北美独立子公司，成立于2017年，总部位于中国苏州。同程旅行是中国知名的在线旅行服务提供商，致力于为消费者提供全面的旅行产品和服务，包括机票预订、酒店预订、度假套餐、旅行保险、票务预订和其他相关的旅行服务。我们自豪地为客户提供个性化和全面的旅行体验。
北美同程旅行（LY-USA TRAVEL INC）正在扩大团队，现寻找才华横溢的个人加入我们，共同为客户提供卓越的旅行体验。我们提供充满活力和支持的工作环境，您将在这里发展您的职业，同时为我们的使命——提供个性化和全面的旅行服务——做出贡献。
### 招聘岗位：客服/票务专员
#### 工作内容：
- 熟练操作全球分销系统（如Amadeus、Sabre、Galileo等GDS系统），完成查询、出票、退票和改期等任务。
- 理解客户需求，通过电子邮件、聊天和电话提供专业、及时、周到的服务。
- 建立有效的团队沟通，营造和谐的工作环境。
#### 教育、经验和技能：
- 中英文流利。
- 有经验者学历不限，无经验者需本科以上学历。
- 必须拥有美国工作的合法授权（不支持OPT、H1B）
- 优先考虑具有航空票务、旅游或相关领域背景的候选人。
- 具备解决问题和多任务处理能力。
- 注重细节，具有良好的组织能力。
- 懂得基本电脑操以及WORD, EXCEL 基本操作。
#### 我们提供：
- 薪资待遇：具体面议
- 年终奖 （根据业务量会有1-2个月的额外月薪）
- 公司支付100%全额保险（kaiser Platinum HMO）。
- 职业发展规划和机会。
- 带薪病假、年假和法定公共假期。
#### 资格要求：
- 英语和普通话，会粤语会是加分项。
- 良好的人际交往和沟通能力，包括书面和口头表达。
- 以客户为导向，耐心与客户交流，能够适应和应对不同类型的人格。
- 能够独立工作，并能在团队环境中茁壮成长。
- 能够多任务处理，优先处理任务，并有效管理时间。
- 熟练使用Microsoft Office套件，包括Outlook。
#### 工作职责：
- 管理来电，识别和评估客户需求，以实现满意度。
- 在快节奏的环境中管理客户关系，通过解决问题和决策能力与客户共同应对各种具有挑战性的情况。
- 建立可持续的客户关系和信任，通过开放和互动式沟通。
- 在规定时间内准确完成经理指派的任务，为客户提供卓越的服务。
- 快速准确地处理申请。
- 根据需要为队友提供支持。
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### Company Overview:
LY-USA TRAVEL INC is an independent subsidiary of Tongcheng-Elong, established in 2017 and headquartered in Suzhou, China. Tongcheng-Elong is a well-known online travel service provider in China, committed to offering comprehensive travel products and services to consumers, including flight bookings, hotel reservations, vacation packages, travel insurance, ticket bookings, and other related travel services. We pride ourselves on providing personalized and comprehensive travel experiences to our customers.
Currently, LY-USA TRAVEL INC is expanding its team and seeking talented individuals to join us in delivering exceptional travel experiences to our customers. We offer a dynamic and supportive work environment where you can grow your career while contributing to our mission of providing personalized and comprehensive travel services.
### Job Title: Customer Service/Ticketing Specialist
#### Job Responsibilities:
- Proficiently operate Global Distribution Systems (GDS) such as Amadeus, Sabre, Galileo, etc., to complete tasks including inquiries, ticket issuance, refunds, and rescheduling.
- Understand customer needs and provide professional, timely, and attentive service through email, chat, and phone.
- Establish effective team communication and foster a harmonious working environment.
### Education, Experience, and Skills:
- Proficient in both English and Chinese.
- Educational requirements are not limited for experienced candidates; inexperienced candidates must have a bachelor's degree or higher.
- Must have legal authorization to work in the U.S. (OPT, H1B not supported).
- Preference given to candidates with backgrounds in airline ticketing, travel, or related fields.
- Must possess problem-solving and multitasking abilities.
- Detail-oriented with strong organizational skills.
- Basic computer skills and proficiency in WORD and EXCEL.
### We Offer:
- Salary: negotiable.
- Year-end bonus (equivalent to 1-2 months' salary based on business volume).
- Full coverage of insurance (Kaiser Platinum HMO) paid by the company.
- Career development planning and opportunities.
- Paid sick leave, annual leave, and public holidays.
### Qualifications:
- Proficiency in English and Mandarin; Cantonese is a plus.
- Excellent interpersonal and communication skills, both written and verbal.
- Customer-oriented, patient in interactions with customers, and adaptable to various personality types.
- Ability to work independently and thrive in a team environment.
- Strong multitasking skills, with the ability to prioritize tasks and manage time effectively.
- Proficient in using the Microsoft Office suite, including Outlook.
### Job Responsibilities:
- Manage incoming calls, identify and evaluate customer needs to ensure satisfaction.
- Handle customer relationships in a fast-paced environment, using problem-solving and decision-making skills to address various challenging situations.
- Build sustainable customer relationships and trust through open and interactive communication.
- Accurately complete tasks assigned by the manager within the specified timeframe, providing exceptional service to customers.
- Process applications quickly and accurately.
- Provide support to teammates as needed.
