Duties:
-Maintain relationships with existing key accounts to ensure long-term cooperation and client satisfaction
-Understand client needs in depth and coordinate internal resources to provide tailored solutions
-Collaborate with internal teams to ensure efficient customer service and support
-Conduct regular client visits and satisfaction surveys to gather feedback and improve services
Maintain relationships with existing key accounts to ensure long-term cooperation and client satisfactionUnderstand client needs in depth and coordinate internal resources to provide tailored solutions;Collaborate with internal teams to ensure efficient customer service and support;Conduct regular client visits and satisfaction surveys to gather feedback and improve services.Set and achieve targets, and regularly report on progress.
Qualifications:
-Experienced in account management, preferably with a background in logistics or supply chain industries
-Excellent communication and negotiation skills, capable of handling complex client needs independently
-Strong problem-solving abilities and ability to work under pressure
Experienced in account management, preferably with a background in logistics or supply chain industries;Excellent communication and negotiation skills, capable of handling complex client needs independently;Strong problem-solving abilities and ability to work under pressure;Team player with the ability to collaborate across departments;
Language: Bilingual (Mandarin Preferred)
Job Type: Full-time, Monday to Friday
Pay: $22.00 - $25.00 per hour
Work Location: Ontario, CA (In person)
Experience: Accounting: 2 years (Preferred)
Customer Support Representative
Duties:
Handle daily customer inquiries and complaints, ensuring customer satisfaction; Assist customers with order processing and tracking, resolving order-related issues; Maintain good communication with related departments like logistics and warehousing to ensure customer needs are met promptly; Collect and organize customer feedback, assisting in the optimization of customer service processes; Manage customer service reports and perform data analysis.
-Assist customers with order processing and tracking, resolving order-related issues
-Maintain good communication with related departments like logistics and warehousing to ensure customer needs are met promptly
-Collect and organize customer feedback, assisting in the optimization of customer service processes
-Manage customer service reports and perform data analysis
Qualifications:
Strong communication skills and service-oriented mindset, capable of addressing diverse customer needs; Detail-oriented and patient, able to handle multiple tasks efficiently; Strong teamwork spirit, with the ability to effectively collaborate with other departments; Proficient in office software, with basic data analysis skills.
- Detail-oriented and patient, able to handle multiple tasks efficiently
-Strong teamwork spirit, with the ability to effectively collaborate with other departments
-Proficient in office software, with basic data analysis skills
Language: Bilingual (Mandarin Preferred)
Job Type: Full-time, Monday to Friday
Pay: $19.00 - $22.00 per hour
Work Location: Ontario, CA (In person)
Experience: Accounting: 2 years (Preferred)
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